The answers to your questions about our currency exchange service

Simply register online, or alternatively print off our trading agreement from the website and fax or email it back to us. One of our team of experts will then call you to discuss your individual requirements and propose the best way for you to buy or sell your foreign currency. It’s simple and straightforward and you’ll get the personal service you need.

Absolutely.

We have separate client transaction accounts. Your funds are kept separate to those of our other clients and separate to our own Global Reach business accounts. Your money simply sits in a dedicated account until we receive written instruction from you on where it needs to be transferred to. Only then does it leave the account.

Importantly, our currency exchange activities are focussed solely on buying and selling foreign currency on behalf of our customers. We are not involved in any way whatsoever in speculation on the foreign exchange markets.

You can also be reassured that we adhere strictly to independent regulatory standards.

We are regulated by HM Revenue and Customs and registered as a Money Services Business which makes us subject to UK money laundering regulations and periodic inspections. In addition, all the banks we deal with on your behalf are under Financial Services Authority (FSA) jurisdiction for licensing and regulation. We are also supervised by the FSA under the Payment Services Directive 2009.

For single payments and transfers, we offer competitive exchange rates on amounts of £5,000 of more. However, if you are making regular payments, you can benefit from our services on amounts of as little as £250 a month. Whatever amount of foreign currency you want to buy or sell, please contact us and we’ll let you know if we can help.

Currency exchange rates fluctuate across the world on a continual basis so, to benefit from an accurate up to the minute rate, please call our team for a live quote. Also, depending on your requirements, it might be better to secure a rate of exchange for a future transfer or payment. Just get in touch with us and we’ll give you the rate that will meet your individual needs.

We accept BACS, CHAPS, by Direct Debit, Debit/Credit Cards up to £10,000. Please note that we do not accept cash for settlement. Alternatively, you can set-up a standing order for your payments.

Registration for our services is free and we do not charge you any commission for your currency exchange.

There is usually a fee if the onward payment or transfer we make on your behalf, needs to be made electronically. This cost varies according to how quickly this needs to be made and where it needs to get to. However, you will always be advised of the relevant amount before you agree to any transaction.

We advise that your currency will usually arrive where you need to between 1 and 5 days. The actual time depends on how the transfer is made: a CHAPS payment, should, once your funds have cleared, be made on the same day; for a BACS transfer it usually takes three to four days following clearance.

Other factors might cause things to take slightly longer including different time zones, local banking hours, and international holidays.

We have lots of experience in dealing with customers who need to buy foreign currency in order to help purchase property overseas.

Once we know your timescales, how you’re planning to pay for your new home and the amounts involved, we will work alongside you to deliver the currency you need when you need it. This includes paying deposits, protecting the balance through the duration of your purchase process and, if needed, setting up a regular payment plan for an overseas mortgage.

With purchase timescales generally varying from three to 12 months, we’ll help you along the way and make sure you buy the foreign currency you need at the right time to make the most of the ups and downs of the world’s exchange rates.

Our approach is very different from that of banks who tend to be reactive and less likely to contact you when a good exchange rate comes up. Their day rates tend not to be an accurate reflection of the actual market whereas, with us, you always get a live, up to the minute price. Even the banks’ tourist rates can be up to five per cent different to the actual market rate.

Definitely. While we are a UK company and use the British Pound as our base currency, we buy and sell a whole range of different foreign currency pairs. This means, as well as exchanging, for example, US Dollars to British Pounds or British Pounds to Euros, we can exchange Australian Dollars to US Dollars or the Japanese Yen to Euros. Whatever your foreign currency requirement, just call one of our team and we’ll let you know if we can help. We usually can.